Motivating through Measurement Recap

Last week, Bottom Line attended MN Community Measurement’s 2015 Annual Seminar – Motivating through Measurement. It was a day full of engaged discussion and learning regarding health care quality and patient satisfaction improvement. 

Here are some of our key takeaways from the conference:

  • Use your power to advocate change. Healthcare leaders (and those forming public policy) should leverage their power and use data to form strategies that address determinants of health to solve large problems and build a comprehensive approach to community health.
  • Cooperation among states is key. With each state having its own set of healthcare quality metrics, alignment across the country is challenging. However, the experts believe collaboration among states is the only solution for improving the health of our nation.
  • Patient experience data drives physician behavior. Online doctor and hospital reviews are becoming more and more common, and we know patients are using them when making care decisions. These anecdotal ratings, even more so than quantitative metrics, help physicians understand what they do well and what they should improve on.
  • Data and health care measurement is the future catalyst of improving health equity. Using voluntary patient data, like race, preferred language and country of origin, systems found significant health inequities exist in Minnesota. Next steps include additional analyses, reporting trends over time and partnering with other organizations to eliminate variation by population.
  • Data for data’s sake isn’t as helpful as using data to spur action. Many healthcare leaders have now been measuring data for a decade or more. While it’s important to continue expanding and deepening data sets, it’s even more important to start addressing the issues data has brought to light and put our new knowledge to use for tangible good for healthcare consumers. That is the call going forward!

Interested in learning more? Check out the hashtag #mncm2015 on Twitter to see what others had to say about the conference. 

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